Customer is entitled to exercise his/her right of withdrawal from the contract concluded with MYCROM, within 10 (ten) business days as from the delivery date of the products purchased on mycrom.it, without penalty and without giving any justification.

According to the Italian applicable law, in order to duly exercise his/her right of withdrawal, Customer shall send a written notice to MYCROM (to its head office address) by means of registered letter with acknowledgement of receipt.

MYCROM will grant the Customer the possibility of exercising such right of withdrawal on the whole order or part thereof, by filling in the required form.

MYCROM undertakes to accept the goods for which the Customer wants to exercise his/her right of withdrawal, according to the terms and conditions agreed with the Customer.

In such case, notwithstanding of the relevant Italian laws, MYCROM will NOT charge the Customer for transportation costs arising from the withdrawal of the goods.

MYCROM undertakes to refund any amounts already paid by the Customer who has exercised his/her right of withdrawal, free of charge and at the earliest possible time (Italian law establishes a maximum period of 30 (thirty) days as from the date on which the Seller is made aware of the withdrawal).

In case of withdrawal, if the consignee of the goods, indicated on the order form, does not correspond to the person who made the payment, the latter will be the person entitled to refund.