TERMS OF SALES

The following Terms of Sales shall apply to any and all purchase orders placed in our websites (“mycrom.it” e “mycrom.com”).

The products purchased on mycrom.it are sold directly from MYCROM Art srl (hereinafter “MYCROM”).

Registered office Via San Secondo, 15 10128 Torino (TO), Italy
FISCAL CODE and VAT ID No. 10985140010
Tel. 39 011-335.20.33 Fax 39 011-335.20.36
E-mail: info@mycrom.it

In accordance with national and international law on e-commerce, our goal is to enable final customers – potentially all over the world – to purchase different types of Made in Italy products: design complements and objects, canvas prints of pictures drawn by our well-known artists and of which MYCROM owns the exclusive rights for Italy.

WHEREAS The Customer declares and guarantees that: he/she is a consumer according to the provisions set forth in Article 3 of the Italian Consumer Code defining as consumer-user any natural person acting for purposes which are outside his/her trade, business or profession; he/she is of age; his/her personal data given for the completion of the Contract is complete, accurate and true; before proceeding to any purchase, he/she has read and agreed with the following Terms of Business, General Terms of Use, Privacy Policy as well as Right of Withdrawal.

The present Terms of Business comply with the Italian law, in particular with the Legislative Decree no. 206 of 6 September 2005 (Consumer Code), with specific reference to the provisions on distance contracts, and with the Legislative Decree no. 70 of 9 April 2003 on e-commerce.

The following Terms of Business may be modified by MYCROM, without prior notice, even considering any legislative changes. Any new Terms of Business will be valid and effective as of their publication date on mycrom.it and they will be applied to the sales carried out since then.

The following Terms of Business do not apply to product or service provision by third party different from MYCROM that may be present on the website www.mycrom.it by means of any link, banner and other hyperlink.

ORDERS

The Customer expressly agrees with the Terms of Business in force when filling in, according to the instructions provided, the order form in electronic format and submitting it to MYCROM.

The order placed by the Customer must be completed in all its parts. Missing or faulty data will result in the impossibility to carry out the obligations arising from the contract of sale.

The order, if completed in all its parts and accepted, will be filed in MYCROM’s database for the period of time necessary to its dispatching, in conformity with the applicable law. It is possible to see your filed orders by logging into “My orders” section.

Since an order form may contain different types of product (such as food, clothing, furniture, etc.), delivery times of each product pertaining to the same order may be different. This is the reason why, except for the provisions under the heading “Right of Withdrawal”, the Customer agrees to accept multiple deliveries, by forfeiting his/her right to any compensation and/or indemnity.

MYCROM commits itself, in compliance with the law, to promptly informing the Customer regarding the availability of the ordered product and, except for the provisions under the heading “Right of Withdrawal”, in case of unavailability to suggest any reasonable alternative solutions.

MYCROM will send Customer an ORDER SUMMARY by e-mail for all the purchased products.

The Order Summary will contain all the information concerning the purchased products, including, where provided, dimensions, unit price, total price and transportation costs.

PRICES

Prices for each item sold on MYCROM website are in Euro, including VAT and packing but excluding shipping costs and assembly. MYCROM reserves the right to modify the prices indicated on this website without any prior notice. In case of increases in list prices after the acquisition of orders that have still to be dispatched, MYCROM will apply those prices indicated on the website at the moment of the purchase.

PAYMENTS

All orders are considered placed only once the payment is concluded. Payments, including transportation costs, are always to be made in advance at the time of the order placement.

MYCROM accepts payments by BANK WIRE TRANSFER, CREDIT CARD such as VISA, MASTERCARD and PAYPAL. No other form of payment will be accepted.

In case of payment by credit card, your financial information (for instance, your credit/debit card number or expiry date) will be transmitted, by encrypted protocol, to PAYPAL secure server or our bank circuit, both providing electronic distance payments services and avoiding third party being able to access to it. Furthermore MYCROM will never know this information.

In case of refund, after returning a product under the Right of Withdrawal, MYCROM will perform all the necessary refund procedures by means of agreed bank circuits.

MYCROM will issue all fiscal documents that will be added to the delivered goods.

DELIVERY

Delivery costs are listed separately and can be consulted when filling in the order form and before submitting it. These costs may change according to the destination and the type of goods. Please note that delivery costs are always at the cost of the Customer.

Delivery terms are merely indicative. However MYCROM commits itself, unless differently specified, to delivering foodstuff to the carrier within 3 (three) business days at maximum as of the order-summary issue date. Textiles, furniture, design complements and objects will be delivered within 20 (twenty) business days at maximum as of the order-confirmation issue date.

Any damages due to transportation must be reported to the carrier at the time of the delivery as well as promptly communicated to MYCROM by means of e-mail or fax.

COMPLAINTS

Complaints, of any nature, must be communicated in writing, by means of e-mail or fax, within 8 (eight) days as of goods receipt and they must report clearly the necessary data (product code, order confirmation number, bill number, commercial invoice number and date, etc.). Product returns, except for the provisions set forth in the following Right of Withdrawal section, must be previously authorised in writing, by means of e-mail or fax, by MYCROM, at the conditions that will be established from time to time.

RESPONSIBILITY

MYCROM declines any responsibility in case of product misuse or incorrect installation. MYCROM is not responsible for any direct or indirect damages to the Customer deriving from incorrect or improper use of the product, incorrect installation, negligence, use of the product in unsuitable environments with high humidity, high heat or other unsuitable weather conditions.